GENERAL TERMS OF RETURNING ITEMS
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us before returning any items.
If you want to switch to another design of the same product, or another product, you can do that. Just contact us.
The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
The items are your responsibility until they reach us. Please make sure you pack the return safely to prevent any damage to the products.
Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items, or we have received documentation proving the items have been shipped.
Please note! Some products cannot be returned. Any items that have been personalized or modified to your specification cannot be returned. For example furniture or objects that are made to order cannot be returned, as they are custom made for you. After your custom made order is delivered, you cannot return them for a refund.
After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined the products in a showroom, or at any other offline reseller. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
HOW TO RETURN AN ITEM
1. Notify us by within 14 days of receiving your order, that you want to return something.
If you want to switch to another design of the same product, or another product, you can do that. Just contact us.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. HØGH is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
4. The return shipment cost must be paid by you, and is not covered by HØGH.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items, or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
HØGH
Tyholtveien 70
NO-7052 Trondheim